Check delayed to one month, and subscribers offer to buy the Internet package.
In their pursuit of profit cellular operators go to various tricks to extort from their customers, as much money as possible. Such actions, unfortunately, able many companies, however they do not open the form, and using a variety of technical failures. The technical support staff can’t immediately answer and solve the problem of the subscriber. In the end, they accept his bid, which shall be considered within one month, and the client for this period remains without services.
A similar story was described by one of the users of peek-a-Boo. According to him, the problems he had when using the SIM card from the mobile operator Yota. In just a day he had lost about 7 GB of Internet. It happened at night when he slept and the phone was connected to your home Wi-fi. In the morning he found an SMS message from the operator that he was told that the Internet package has been used up.
As the author notes, the Internet, it is quite rare to call a taxi, or read news aggregators.
“Until recently, I lacked the 2 GB per month. This month, increased the limit to 7Гб” – wrote hero of the publication.
After receiving the SMS, he turned to the support, which managed to talk with three managers, and each of them offered him to connect additional package for 5 GB for 120 rubles. However, they added that mistakes in the write-off of the Internet. However, the phone itself showed that all were loaded 1Gb of Internet traffic. Similar figures showed the itemized bill sent by Manager Yota.
As noted by the author, in the end, the service centre staff said that two days later he had the answer. After the first days, he wrote that the next answer will come in five days. However, as noted by one commentator, in fact, in his experience, the answer in the best case will come in a month. Another user wrote under the post: “Blackmailers unfinished”.
Until the operator tells the customer: “We will look, wait”, the subscriber is left without Internet. To return to the global network it can, after acquiring the new package, thereby raising the sale.