This happens with the devices of other banks in Russia including Sberbank, complain users. Refund of money is no guarantee.
In Russia have long been accustomed, that the citizens may face theft and fraud at every corner, but every time it attempts to leave in a crisis, ordinary Russians without their “blood” is outrageous. Especially if the Scam involved a well-known brand. In social networks have repeatedly complained about the arbitrariness of “Sberbank”, “Alfa-Bank”, “Tinkoff”, but usually it was connected with all sorts of inappropriate write-offs or theft from the account. “Raiffeisenbank”, according to the customers, went ahead and started to steal money directly through ATMs. One such case was told on the portal Pikabu.ru the client of Bank under the name Rumplsteelskin.
According to him, he tried to withdraw cash in the amount of 2000 rubles from the card in the ATM on the street in Moscow. After completing all necessary procedures, the man made to his account wrote off the required amount, however, the unit received only one bill denomination of 200 rubles. Moreover, the ATM of Raiffeisenbank reported that you can withdraw money banknotes of 500 rubles. Rumplsteelskin suggested that in the machine instead of the magazine from 2000-ruble bills, set the cassette with banknotes for 200 rubles, which he eventually gave. To find out, this was done intentionally or accidentally, the man failed. Trying to understand the situation, the client of Raiffeisenbank appealed to the employees of the financial institution. He immediately explained that he can try to get your money back, but you need to make your own claims in writing to the Bank. After that within five days will be a trial whose result may not please the client. In “Raiffeisenbank”, as specified Rumplsteelskin, no warranty, no refund was given, not to mention an apology for the incident.
In the comments other users have also shared their stories, noting that not only the ATMs of Raiffeisenbank robbed Russians and refuse to return the money. “Twice in my life been like that. Only worse – didn’t give a box of iron. Call the Bank number, ATM, time, date. Making claims through the website. Money back on the account within 5 days. All, You’re in luck. Me the green Bank only receipt given. 10 thousand decided to leave.. in the end all was resolved safely, but the nerves spoiled Santo. And did not even apologize…” – complained to the defrauded clients of the banks.