The Garmin Connect service hours has occurred a malfunction that began in the morning, which affected all the services, which owners of smart watches, the company can’t sync your data via the mobile Garmin Connect. Also now no access to the web site of Garmin, services, customer support and user forums. This may be related to the hacking.
Garmin initially tried to explain what happened a short side effect of the server maintenance, but in the end admitted that it was a failure.
A failure of the users of the Garmin devices don’t have access to a number of functions: it is impossible to create new routes, for example, for running or Cycling, or to share your results in services such as Strava, after the completion of training. In the actual wearable device Garmin there are no problems.
Garmin devices store information in memory, but then communicate with the online services of the company through either a connected phone or computer, either directly via Wi-Fi to sync this information. This allows a more detailed analyze it or transfer to other services.
“This failure also affected our call centers, and we currently can’t accept any calls, emails or referrals in online chat rooms. We are working as quickly as possible to resolve this issue and apologize for this inconvenience“, the company said.
The resource ZDNet, a different version of what happened. In his opinion, failure has occurred from-for attacks of hackers in order to get the ransom. According to ITHome, the services may not be available until July 25, while Garmin will work on solving the problem and protecting user data.