The consumer has the right to contact the company with a statement in the case of non-payment of compensation for failure to comply with quality standards, and if that does not work – should refer to the National Commission, carrying out state regulation in energy and utilities (NKREKU).
About this informed the head NKREKU Krivenko Oksana on his page in Facebook.
“First of all, in the case of non-payment of compensation in established terms, the consumer has the right to turn to a company statement. Application form given in Annex 3 to the Order,” – said Krivenko.
If a company unreasonably refuses to compensate or does not respond to treatment, you can contact the national Commission and territorial agencies of the national Commission.
According to Krivenko, the national Commission in the case of confirmation of the facts of nonpayment of compensation on the results of inspections of companies, including the consumer complaints, requires the company to provide compensation in the double size and imposes a fine.
However, this compensation does not apply in such cases:
- the company proved the presence of force majeure,
- the company proved that there were actions of customer or other persons, which led to the emergency power interruption or failure indicators of quality of electric energy,
- interruptions in the supply of planned, reported,
- the consumer, in writing, refused to receive compensation.