PrivatBank accused of unwillingness to help people who suffered at the hands of fraudsters
This is stated in the opinion published on the portal of the Ministry of Finance.
The client was told that the bus was stolen from her smartphone, which was locked on the day of the theft. However, according to her, after the theft was of transaction on purchase of cryptocurrencies.
“Notification on approval application for the limit increase came after 4 hours after blocking the card. A Bank employee said, they are powerless in this matter and was advised to go to the Security Service. 22.04.19 Officer SAT, he made an exception, as he put it, and adopted a statement of fraudulent actions. On the question of how to deal with credit, said the main health, money earned,” she says.
Later, according to a client, PrivatBank announced her decision on this scandal.
“23.04.19 contacted me and informed that refund is not possible, actions done under my account, well, then the case should be investigated by law enforcement. It is unfortunate that in our country, all thrown on each other’s obligations and employees of the Bank is not interested in helping people who have suffered from hands of swindlers”, – she summed up.