The inhabitants of Samara can go to the machine other aggregators because of the long wait for the car from “Maxim”.
Taxi “Maxim” may completely lose the Samara market. Citizens increasingly prefer to use the services of competitors “Yandex.Taxi” or Uber. And there’s a simple explanation – the car after ordering you have to wait at least 10-15 minutes even in the wee hours. One customer complained that the car was waiting for 10 minutes, freezing near the entrance at four o’clock in the morning. Upon arrival, the driver did not even bother to apologize, mumbling something about traffic, like four in the morning – it’s a secret rush hour. Other passengers began to like the story of the user and to remember that the service “Yandex.Taxi” sends the car faster ten times out of ten.
But some still continue to adhere to the aggregator, since the client can call the universal, or even require a personal driver. In addition, the debiting occurs at the time of ordering, so there is no fear that the trip will not have enough money because of the favorite drivers of the tricks with the idle, detour and other flimsy issues.
However, when talking about the efficiency of the flow, “Maxim”, according to the passengers, remains an outsider. And if the customer need the car very urgent that the priority remains competitors. Also among the complaints and the slowness of the drivers. Sometimes, according to users, it would be faster to reach by public transport. As it turned out, all the complaints about giving in the “Maxim” try to be “invalid”. The operator simply holds the Complainant on the line, and after half an hour sends call “the scrap”. According to disgruntled passengers, slower than a taxi “Maxim” can only go on the turtle.