Want to repay the loan – will not give, and even offer to write off the money from the account of the other.
About the absurdities and bureaucracy in the famous green Bank already says a lot. Another incident adding to the Treasury of cases, which cause confusion. The user shared his experience with the bureaucracy of the savings Bank. His map was sent to re-issue and the term of payment on the loan is about to come. However, when the time came for the automatic debiting of the required amount, the program gave the “waiver write-off”. The hero of the story called for the Bank Department, defended the required half an hour in the queue. But to help the debtor could not, the employee simply does not see the credit in the system. The fact is that when a loan is taken earlier, also there is a technical error, and the loan was issued in another region, even though the client has never visited this region. Apparently it is because of this system “did not see” need a loan. Then resourceful employees suggested the client to bring someone, whose account will be debited. If such a decision was requested, does it mean that such a practice already exists? However, the guest did not have anyone to ask for help of this kind.
The call to the hot line of Sberbank told him that to help also can not do anything, however, if payment does not happen, then this will be followed by fines and a downgrade in credit rating. The user does not mince words, speaking about the savings Bank, credit calls “stinking,” and is angry, why in 2019, “the biggest Bank in the country works through one place”.
Readers have commented extensively on the story and reported their cases to such problems. Someone told how to solve the problem, someone said that simply ceased to use the services of the Bank. But in one aspect of operation of the Bank users agreed almost unanimously – it was the incompetence of the employees. It often happens that the program embedded in the service, and that “what button to press,” you know only a handful of staff.
Later, a user adds a comment, that paying still got. I had to open a new account and use the cashier-teller, from the account to pay the loan.