Numerous clients of M. Video complain that the service shop is sinking into the abyss, and the ordered goods have to almost literally “to knock out a fight”.
One of the largest retail chains in Russia, despite the stated concept of effective customer service, dismissive of the buyers and unrequited private employees. So, lately trading network receives an incredibly large number of critical reviews. Customers from various regions of the country complain about the poor level of service and customer service, resulting in your orders they literally have to “knock out”.
As follows from the reviews of dissatisfied Russians, the most problematic place was the service of delivery of goods from the store, the terms of which may be constantly change the shipping address to be confused, and the orders in the result, and even canceled allegedly at the request of the client. According to one of the unfortunate customers, with similar problems he encountered more than once, the solution of the question took a lot of time, and store employees “woke up” and started to act only after the publication of indignant posts on the Internet.
As noted by another customer of the trading network, also faced with “high level” service, couriers are confusing addresses, do not call at the appointed day. It is the only solution in such situations there was a call at the shop and a further renewal of the order. At the same time and not delivered the goods back to the warehouse, and the time was again changed.
It is worth noting that the managers of the network MVideo really react promptly to the publication of numerous complaints in social networks. But, paradoxically, the less this becomes.
“The words you’re Lev Tolstoy, but in fact – the employee MVideo” – outlined the quality of work of store employees one of the customers, not once confronted with their ignorance and carelessness. I want to believe that in the future the situation will change, but more recently M. Video rightfully enjoyed a reputation as one of the best domestic retailers.