From 16 to 27 March, the period of quarantine, the managers of the service centers of JSC “Dneprogaz” provided against Dnipro about 3 thousand of remote consultations and about 230 responses to written requests.
This IA “most-Dnepr” the press service of JSC “Dneprogaz”.
Since its inception in the city of quarantine measures, all the experts of the company work remotely, except for emergency dispatch service. In the case of an emergency residents of the Dnieper and Dnieper area should immediately call the number “104” (day after thanksgiving).
For household consumers have the opportunity to get all the information on the personal account and to pay for gas and services in its distribution using remote online services:
1. “my account” on the website 104.ua
2. mobile app for Android 104Mobile
3. mobile app 104Mobile Light for iPhone
4. chat-bots “7104ua” Viber and Telegram
In addition, recall that in the “Dneprogaza” has developed an Express check on the website 104.ua. From the consumer’s gas need only a mobile phone number!
Each month the club call the contact center to solve the “gas” questions or give meter readings.
In order to reduce the load on the line, the gas industry has created an Express registration service “personal Cabinet” on the site 104.ua.
Registration is extremely simple:
call the contact center by phone: 067-62-63-104 or 056-78-78-104;
tell the operator the number of Your personal account and respond to clarifying questions;
after the call You will receive SMS with login and password;
go to the website 104.ua;
click “Login” and enter the username and password from SMS.
After performing these steps, the clients of JSC “Dneprogaz” will be able to actively use all the advantages of “personal Cabinet” and to transmit the meter readings of your own!
The company reminded that the end of March, so according to the Code of gas distribution systems household consumer is obliged as of 1 April to fix the actual readings of the gas meter and within five days (until 5 April) to give them JSC “Dneprogaz”, to avoid differences in the calculation of the gas supplier.